Fusion CX Limited - IPO

Incorporated in 2004, Fusion CX Limited is a next-generation customer experience (CX) service provider, delivering high-end, multilingual, and omnichannel engagement solutions across voice, chat, email, social media, and messaging platforms. Fusion CX has strategically evolved into a technology-driven, SaaS-enabled CX partner. Through its technology subsidiary, Omind Technologies, Fusion CX develops proprietary platforms in conversational AI, marketing AI, quality automation, and workforce management—enhancing customer interactions, operational efficiency, and cost optimization at scale. The company operates through flexible commercial models—fixed-fee, transaction-based, and outcome-based—designed to meet the specific needs of enterprise clients across sectors.

Fusion CX provides a comprehensive suite of services including customer acquisition, customer service, order fulfillment support, payment and collections services, customer retention, technical support and digital solutions. These solutions are tailored for key verticals such as telecom and utilities, healthcare and life sciences, BFSI, retail, and high-tech and travel (HTT), where the company has developed deep domain expertise. Its AI-led, omnichannel approach ensures intelligent automation and human-assisted services that address the full customer lifecycle, from onboarding and engagement to support and retention.

As of December 31, 2024, Fusion CX operates 40 delivery centers across 15 countries, offering services in 28 languages, powered by 10,520 CX professionals and 12,323 field workforce supporting primarily the telecom and utilities segments. The company has achieved significant scale through a combination of organic growth and strategic acquisitions, which have broadened its customer base and enhanced service capabilities. Recognized by Frost & Sullivan with the 2025 North American Technology Innovation Leadership Award and featured in Everest Group reports as a rising star, Fusion CX stands out for its innovation, operational agility, and long-term client focus—positioning it as an attractive growth partner for global enterprises and a compelling opportunity for investors.